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October 11th, 2013
City warns of scam calls on utility bills

The San Marcos City Utility office is warning residents of a scam in which a caller claiming to work for the city is threatening to disconnect utilities unless the customer makes an immediate payment of their bill.
A resident recently reported receiving such a call, said Utility Billing Manager Ernest Cavazos.
“The city utility staff does not make collection calls demanding payment, threatening to disconnect the services or collect cash from people’s homes or in the field,” he said.  “If you receive a personal call from anyone claiming to represent the City of San Marcos utilities and demanding payment to prevent disconnection, please disregard them.”  
Residents who receive such calls may notify the San Marcos Police Department at 512-753-2108 or report it to the Utility Billing office at 512-393-8383.
For customers who do not have automatic payments, the City Utility Office sends a computer-generated automated courtesy call two days before the due date. If the bill is not paid on time, a 10% late charge is applied and a delinquent notice is sent to the customer. If customers have not paid or made a payment arrangement in 10 days, a disconnect order will be issued.
The city accepts utility bill payments online at, through an automated phone number at 512-393-8333, at city of San Marcos utility offices at 630 E. Hopkins and 1040 Texas 123, at San Marcos HEB stores, and The Money Box. Customers may also set up automatic payments by credit card or bank draft.

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