Grande Communications won the Texas Gas Service sponsored “Customer Service Award” at the ninth annual Greater Austin Business Awards presented by the Austin Chamber of Commerce on Aug. 26.
Chairman and CEO Roy Chestnutt accepted the award for Grande, along with Vice President and Austin General Manager Harris Bass. Grande, the broadband provider of high speed internet, local and long distance phone service and digital cable, is headquartered in San Marcos.
Grande’s nomination for excellence was based on a “Value System” that guides its employees to do the “right thing” for current and potential customers. This training stresses service to the communities Grande serves. With 719 employees in Texas, Grande was one of the five finalists in the large company category.
“Grande employees have truly earned this outstanding recognition for exceptional customer service,” said Chestnutt. “Our employees understand that consumers have a choice in their communications provider. From day one, Grande has built a culture based on strong principles that puts the customer first – integrity, honest communication, professionalism, trust, respect and service to community. Grande employees are willing to ‘go the extra mile’ and they strive each and every day to provide excellence in customer service.”Email | Print