A sample of results from a recent survey taken of San Marcos residents (City of San Marcos graphic).
A survey commissioned by the City of San Marcos showed that residents generally have a positive view of city services and spending priorities, but are less happy with the quality of new development, planning for growth and availability of job opportunities.
Those are among the findings of a community survey conducted in February by ETC Institute comparing San Marcos with other cities in the United States.
The survey and its detailed conclusions are available on the city’s website at www.sanmarcostx.gov/communitysurvey Chris Tatham, vice president of ETC of Olathe, KS, presented the findings at a recent city council meeting. The city took responses from 405 residents who returned written questionnaires or were interviewed by telephone.
“The city is setting the standard for customer service,” said Tatham, who noted that the city rated “significantly higher” than regional and/or national findings in how customers are treated, how easy it is to contact staff, accuracy of information/assistance, speed of response and how well issues are handled.
The survey, conducted every two years, aims to objectively assess the level of satisfaction with services, to help set priorities for the community, and to compare San Marcos’ performance with other cities in the region and across the nation. Results had a 95% confidence level with a margin of error of +/- 4.8 percent.
The survey showed that the city exceeds regional and national satisfaction levels in customer service, and that they feel “safe or very safe.” Respondents gave the city improved marks from the 2011 survey in library services, customer service and solid waste services.
However, satisfaction ratings came in below regional and national rankings in fire services, EMS, police services, stormwater/ flood prevention, code enforcement and streets and sidewalks.
Tatham noted that “current investments (and major construction activity) in city streets and transportation are probably contributing to the short term decrease in satisfaction in these areas.”
ETC has surveyed more than 1,750,000 persons for more than 500 cities since 2006.
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