A HERO on the highway
Drivers can also call 512-974-HERO (4376) for help with their own vehicle or to report another driver in need of assistance. HERO services include:
The Hays County Commissioners Court on Tuesday officially welcomed the Highway Emergency Response Operator (HERO) program to Hays County.
A partnership between the Central Texas Regional Mobility Authority and the Texas Department of Transportation, the program is designed to reduce travel delays and keep traffic moving safely along Interstate 35 and U.S. 183 in parts of Central Texas.
The HERO Program provides free roadside assistance to stranded motorists and has recently been funded by the Capital Area Metropolitan Planning Organization to extend into Hays County from the Travis County line to Yarrington Road, Mobility Authority Executive Director Mike Heiligenstein told the Court. The service already operates from the Travis County line north to Texas 130 in Georgetown.
“The HERO Program will benefit all Hays County residents who travel IH-35. Since a HERO truck will already be stationed on the roadway during peak drive times, assistance will be swift and delays will be reduced,” Pct. 2 Commissioner Mark Jones said.
Drivers can also call 512-974-HERO (4376) for help with their own vehicle or to report another driver in need of assistance.
Pct. 3 Commissioner Will Conley, who chairs the Capital Area Metropolitan Planning Organization board, also noted that the service will free up law enforcement officers who patrol the area and often stop to help stranded motorists, taking them away from law enforcement duties. The HERO program has assisted more than 13,500 motorists since its inception in 2010.
Mondays through Fridays from 6 a.m. to 8 p.m. HERO trucks are on patrol, looking for drivers who need assistance and helping to move stranded vehicles off of busy roadways. HERO drivers do not provide towing services, but will contact a private towing service of the motorist’s choice. The program is paid for by state and federal funds and services are free to the motorist.Email | Print