San Marcos Mercury | Local News from San Marcos and Hays County, Texas
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October 18th, 2008
San Marcos Residents cut off from the world

Several Grande Communications’ customers along Aquarena Springs Drive and the surrounding area are without access to the services normally provided, which include internet, cable, and telephone. According to a recording on the company’s 24-hour technical support hotline the non-service is due to an accident.

“Due to a fiber cut caused by an 18-wheeler, customers in the city of San Marcos may have all services out at this time,” said the recording. “We apologize for this issue and we are working to resolve it as soon as possible. The expected resolution time is 8 o’clock p.m.”

Grande Communications’ Broadband Network Technician Supervisor Matt Word said an 18-wheeler damaged two power poles near Riverside Ranch Apartments at approximately 8:40 a.m. on Saturday. He said the city has to replace the poles before services can be restored.

“We can’t start working on what we need to do until the poles are fixed,” said Word. “Services should be back up a few hours after the city is done fixing the poles. Telephone services will take a little longer.”

Although an earlier recording said services for Grande Communications’ customer were expected to be restored by 8 p.m., Word said there is no expected repair time.

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0 thoughts on “San Marcos Residents cut off from the world

  1. Those 18-wheelers bring food, products, and materials we all need to survive. It’s not the 18-wheelers that are the problem. It’s irresponsible drivers. Let’s work on THAT.

  2. Grande did a wonderful job handling this unfortunate accident and the resulting service outage..Hats off to all the customer service reps that did there best in the face of a stressful situation.

  3. I too have been impressed with Grande’s responsiveness and helpfulness to their customers. They provide the fiber connection to our office on the downtown square. Our business depends on that fiber line for all our voice and data.

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