San Marcos Mercury | Local News from San Marcos and Hays County, Texas

May 12th, 2008
CTMC invests in translation technology

STAFF REPORTS

Central Texas Medical Center has invested in technology its administrators say will greatly improve staff’s ability to communicate with Spanish-speaking and other non-English-speaking patients.

The MEDVIK system connects via video uplink to certified medical translators who can interpret American Sign Language, Spanish or Vietnamese. A similar audio program facilitates translation for more than 140 different languages.

“This investment will particularly enhance our service for patients who use ASL. This new technology provides immediate access to qualified medical translators,” said Angela Loftin, the hospital’s performance improvement director. “In the past, we relied on sign language interpreters who had to drive in to provide translation. Now, we can establish clear communication with our patients within minutes. No one likes to wait. Now, they don’t have to.”

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